Railway Apps & Services – GK Capsule for RRB NTPC/Group-D/ALP
Railway Apps & Services – Quick GK Capsule
1. Overview
Indian Railways has migrated almost every passenger & freight service to the digital stack. Questions on “Name of the App / Portal / Service & its purpose” are fixed 1-mark sitters in RRB NTPC CBT-1, Group-D, ALP & RPF. Below is the crisp, exam-ready list.
2. Key Facts (Must Remember)
- UTS – “Unreserved Ticketing System” app; journey & platform tickets without standing in queue.
- IRCTC Rail Connect – only official app for reserved tickets; 7:00-23:00 booking window.
- IRCTC eCatering – Food order by PNR; live train & restaurant partners on board.
- IRCTC Rail Madad – grievance redressal (lost luggage, cleanliness, medical) – complaint no. 138.
- NTES – “National Train Enquiry System”; real-time running status, diversion, cancelled trains.
- R-Mitra – security & crime helpline integrated with “RailMadad”; panic button in coaches.
- Railway Wi-Fi – “RailWire” (by RailTel); 1 h free at 6 000+ stations; Google originally partnered.
- Rail Saarthi – single-window passenger app (UTS + NTES + Complaint + Menu) launched 2022.
- UTSonMobile – alternate name of UTS; QR code ticket, no print-out needed.
- HOPE – Hospital Management System for Railway hospitals; OPD e-token.
- e-DRMS – Digital Railway Medical Service; online sick report for staff.
- FOIS – “Freight Operations Information System”; end-to-end freight bill & rake tracking.
- R-WIZ – crew management & calling system; replaced old “Crew Book”.
- ICMS – “Integrated Coaching Management System”; rake link, pit line, maintenance chart.
- IPAS – “Integrated Payroll & Accounts System”; salary, PF, pension of Railway employees.
- REIS – Railway Employee Self-Service portal; leave, pass, TA claim online.
- RBIS – Railway Board Inspection System; digital inspection reports to Board.
- Gati Shakti Cargo – new unified portal for freight customers; replaced “Gati-Sidhwa”.
- Satark – AI-based video analytics for trespass & fire detection in 1 000+ stations.
- Daksh – HR e-learning platform for Railway staff; online courses & exams.
3. Important Points (RRB favourites)
- RailTel is the technology arm executing most apps & station Wi-Fi.
- CRIS (Centre for Railway Information Systems) develops FOIS, NTES, COA, ICMS.
- All passenger apps are free on Android & iOS; no convenience charge on UTS.
- UMID (Unique Medical Identity) number is generated in HOPE for railway patients.
- 139 – universal rail enquiry IVRS; merged with RailMadad for complaints.
- “One Station One Product” e-commerce portal launched on IRCTC website.
- “Railway Wallet” (R-Wallet) in UTS for season tickets; prepaid & refundable.
- “Vikalp” scheme booking available only through IRCTC Rail Connect & website.
- “Pushpak” – AI-based face recognition entry at selected stations (pilot).
- Digital Museum – “Rail Museum Virtual Tour” app for National Rail Museum, Delhi.
4. Frequently Asked Aspects in RRB
- Full-forms of acronyms (UTS, NTES, FOIS, CRIS, IPAS).
- Which app for unreserved vs reserved tickets.
- Grievance & security helpline numbers (138, 182).
- Developer/stakeholder – CRIS, IRCTC, RailTel.
- Free Wi-Fi time limit & implementing agency.
- Newly launched single-window app (Rail Saarthi).
- Freight-related portal (Gati Shakti Cargo, FOIS).
- Employee-centric apps (REIS, IPAS, e-DRMS).
5. Rapid-Fire MCQs (Railway Exams 2025-26)
1. Which app is used to book unreserved journey tickets on Indian Railways?
Answer: UTS (UTSonMobile)2. The official app for reserved ticket booking is –
Answer: IRCTC Rail Connect3. NTES is developed by –
Answer: CRIS4. What is the customer care number for lodging any railway complaint through RailMadad?
Answer: 1385. RailWire Wi-Fi at stations is implemented by –
Answer: RailTel6. The unified freight portal launched in 2022 for cargo booking is called –
Answer: Gati Shakti Cargo8. The Hospital Management System of Railways is nick-named –
Answer: HOPE9. “R-WIZ” app is associated with –
Answer: Crew management & calling10. Daksh portal is basically a –
Answer: e-learning & HR training platformRevise these 20 facts + 10 MCQs = 100 % score on “Railway Apps & Services” questions in any RRB paper. All the best!
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